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Please email us at info@yourstore.com
Orders
How long will it take for my order to arrive?
Your fine art piece will be custom printed and framed within 3 business days, then allow 2 weeks for free express delivery via a fully trackable, 100% carbon neutral third-party courier service you’ll receive a tracking number from us so you can keep an eye on its journey.
Where is my order shipped from?
All Australian orders are shipped from our workshop in Richmond, Melbourne.
How can I track my order?
You will be emailed your tracking number when your order has been dispatched (10-12 days after placing your order).
DO YOU INCLUDE ANY PAYMENT INFORMATION ON THE PACKAGE?
No, we do not include an invoice with your order just a branded packing slip. Our fine art prints make great gifts. We also offer GIFT CARDS if you’re unsure of what to choose for that special someone.
MY PRINT ARRIVED DAMAGED. WHAT SHOULD I DO?
On the rare occasion that your print arrives in anything less than perfect condition, please let us know immediately. Kindly send some photos of the damaged piece and the tube that it came in to info@ohsogallery.com so we can help.
MY ORDER IS LOST, WHAT SHOULD I DO?
If your order has been marked as delivered but you have not received it please let us know by emailing info@ohsogallery.com and we will track it down.
Why is the 'Add to Cart' button greyed out?
There are a few instances where you may not be able to add items to your cart. This may occur if a variable is unavailable within a product.
How are the frames shipped?
The frame is bubble wrapped and shipped in custom made, double wall cardboard packaging using a courier service. All work is insured against loss or damage
How can I change my address after purchasing?
You can contact us directly to update a shipping address as long as your order has not been shipped. To change your delivery address after shipment you can contact the courier directly. The details will be included in the email you recieve with your tracking number.
Artwork & Frames
Do you use real timber moulding?
All our timber is locally sourced from sustainable sources. We use Victorian Ash and Tasmanian Oak timber.
Are the frames mass produced?
Each frame is hand cut and carefully assembled by our team working from our Melbourne workshop.
Why do you use acrylic instead of glass?
The 3mm Plexiglass we use is museum grade. It is lighter than glass, helps to protect your work from UV damage and also has the added advantage of being shatter proof.
ARE YOUR PRINTS GLOSSY OR MATTE IN FINISH?
All of our artworks are printed on a heavy 310gsm matte archival 100% cotton rag paper.
What is a giclée print?
A fine art digital print made on an inkjet printer. They are archival quality and guaranteed not to fade or bleed for up to 100 years. It is the industry standard in galleries and museums across the world.
What type of printer do you use?
The latest Epson P20070 printer using genuine Epson Ultrachrome Pro inks.
What type of paper do you use?
310 gsm 100% cotton rag as standard
WHAT DO YOU RECOMMEND FOR HANGING HARDWARE?
Depending on your wall we recommend using screws for our smaller sizes and an anchor for our two largest sizes
ARE ANY OF YOUR PRINTS SIGNED OR NUMBERED?
All our Pieces come with certificates of authenticity signed by the artistOn occasion we release signed and numbered editions that often sell out immediately. The best way to stay informed is by signing up for our newsletter.
RETURNS & CANCELLATIONS
WHAT IS YOUR RETURN POLICY?
Each piece is custom printed, mounted and framed just for you so we are unable to accept returns.
CAN I EXCHANGE MY PIECE FOR A DIFFERENT SIZE?
All sales are final, we are unable to accept a return or exchange as all pieces are custom made to order just for you.
CAN I CANCEL OR CHANGE MY ORDER?
All cancellations and order changes must be made within 24 hours of the original purchase. We custom print and frame each piece just for you so are unable to make adjustments once we begin the framing process. Sorry!
How can I change my address after purchasing?
You can contact us directly to update a shipping address as long as your order has not been shipped. To change your delivery address after shipment you can contact the courier directly. The details will be included in the email you recieve with your tracking number.
WORK WITH US
DO YOU OFFER A TRADE PROGRAM?
Yes, we work closely with many interior design and hospitality groups. Please get in touch if you would like to work together.
HOW DO I SUBMIT MY PORTFOLIO?
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